Permitted Uses and Disclosures

We are allowed or required to share your information in other ways—usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers.

Your Authorization

Your authorization of these practices is essential for us to provide our services. We need you to provide accurate information so that we can conduct a preliminary screening to determine whether to connect you with a licensed mental health provider that we work with, who will assess whether to make a written recommendation for an emotional support animal or psychiatric service dog.

You can opt-out and decide not to provide the requested personal information. However, by doing so, we will be unable to conduct our screening and you will not be contacted regarding a written recommendation. You can also request that we not use any information you submitted by contacting us at Help@myPSD.org.

How We Use Your Information

We use the information we collect to determine whether you qualify for a written recommendation for an emotional support animal or psychiatric service dog. We obtain your written authorization to permit us to use your personal health information this way. Any other uses and disclosures not described in this notice will be made only with your written authorization, which you may subsequently revoke.

We also use personal information to obtain payment from you. We may use your name and email address to send you service-related communications and, with your consent, promotional materials.

Personal Information

The personal information we collect includes your name, email address, responses to the preliminary questionnaire on the myPSD.org website, and payment information.

Payment Processing

When you pay for anything on our site using a credit or debit card, we collect the personal information needed to complete the transaction. This information includes your name, account number, and other information necessary to process your payment, all of which is clearly labeled on the form you use to submit payment.

We use an unaffiliated payment processing company to process your payment. We transfer your payment information—and you authorize us to do so—to this company solely for this purpose. The company does not retain, share, store, or use personally identifiable information for any other purposes.

Automatically Collected Information

We automatically collect certain information from visitors to the site, such as Internet addresses, browser type, Internet Service Provider (ISP), referring and exit page, operating system, timestamps, and clickstream data. We also track and analyze non-identifying and aggregate usage and volume statistical information from our visitors and customers.

This information is logged to help diagnose technical problems and to administer our site so that we can constantly improve the quality of the services we provide. Our website does not respond to your browser’s “do not track” signals or other mechanisms for indicating your preference regarding the collection of personally identifiable information.

How We Protect Your Information

We take measures to prevent the loss, misuse, and alteration of your information. We carefully limit access to the database in which your personal information is stored. Additionally, we share and transfer your personal information only in the ways set forth in this Policy.

Limitations

We cannot ensure that all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Policy. For example, we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications.

We can (and you authorize us to) disclose any information about you to law enforcement or other government officials as we, in our sole discretion, believe necessary or appropriate in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Google Analytics

Our website uses Google Analytics to collect information about how our site is used. This information includes how often someone visits our site, the pages viewed, and prior sites visited. We use this to improve our site. Google Analytics collects only the IP address assigned to you on the date you visit this site. We do not combine the information collected through the use of Google Analytics with personally identifiable information.

Google Analytics places a permanent cookie on your web browser to identify you as a unique user the next time you visit this site. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies on your browser. You can also install Google’s Analytics Opt-out Browser Add-on.

Advertising Services

Our website may use various advertising services (also called remarketing or retargeting services) provided by Google, Facebook, Twitter, Instagram, and LinkedIn (collectively, our “Advertising Service Providers”). When you view certain pages on our site, code on that page enables our Advertising Service Providers to place a cookie on your browser.

These cookies collect and use anonymized identifiers, your IP address, and your website activity for advertising purposes. You may notice these services in operation after you leave our website, when advertisements from us appear on other websites. We do not permit any other third parties to collect personally identifiable information about your online activities when you use our website.

Access, Correction, and Deletion

Contact us at the address below if you want to access, change, or delete any information that we have about you. We will respond to your request within ten (10) business days. Before we are able to provide you with any information, correct any inaccuracies, or delete any information, we may ask you to verify your identity.

Canadian Privacy Rights

If you are a Canadian resident, you may have additional rights under the Personal Information Protection and Electronic Documents Act (PIPEDA) or applicable provincial privacy legislation. This includes the right to access your personal information, request corrections, and withdraw consent for certain uses of your information. To exercise these rights, please contact us using the information below.

Children’s Privacy

This website is directed at adults and not to children under the age of 18. We do not knowingly collect personally identifiable information from children under the age of 18, nor do we knowingly distribute such information. We do not knowingly allow children under the age of 18 to publicly post or otherwise distribute personally identifiable contact information through our website.

If we become aware that we have inadvertently received personally identifiable information from someone under the age of 18, we will delete such information from our records. If we change our practices in the future, we will obtain prior, verifiable parental consent before collecting any personally identifiable information from children under the age of 18.